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Returns Policy

Thank you for shopping with us. If for some reason, you’re not 100% satisfied with our products, you can return or exchange quickly and easily.

  1. Our products are guaranteed for 1 year under normal, non-commercial use. If a defective product is returned within one year from the date of purchase, it can be replaced. If the product does not work properly, please contact us immediately to resolve your problem. Please do not return them directly to us without obtaining a Return Merchandise Authorisation (RMA). This may make it difficult for us to locate your transaction record, which may delay the exchange or refund process.
  2. Defective products must be returned within 30 days from the date of issue of the RMA. Otherwise, no replacement or refund will be given.
  3. Products out of warranty or improperly used will not be exchanged or refunded.
  4. This warranty does not apply to equipment powered by our battery packs, such as computers. We are not responsible for the improper use of our products.
  5. The original shipping, handling charges and return postage will not be refunded.
  6. If you change your mind within 30 days from the date of your purchase, please contact us immediately and we will cancel your order at your request. However, if your order has already been shipped, you will be responsible for all shipping costs (including original shipping, handling and return postage) and a 10% restocking fee will be charged. To return a product, you can refuse to sign for the package or contact our customer service department to request a Return Merchandise Authorisation (RMA).
  7. We dispatch your order as soon as possible so that you receive your parcel in the shortest possible time. If you have received the wrong product due to a shipping error on our part, please contact our customer service department for an exchange or refund. We will arrange an exchange or refund once we have received the returned product.
  8. Before returning a product, please contact us by email for an RMA and we will reply with instructions on how you can return it to us.

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