Frequently Asked Questions

How to Order?

Browse and search on our online store which show all the product description, sample price and different level discount price. Select your wanted product items, and if you wish to one or some product item, type a number in the quantity box which show on the product page, and then click "Add to Basket". ...more info

How to cancel my order?

Unpaid orders
If you want to cancel an unpaid order, you can locate the order in your order list and click the "cancel order" button to remove it.

Order can’t be processed
In the case that the supplier fails to process the order or cannot process the order,buyers can click "apply for refund" button or email us and we will help.

 Order shipped
Shipped orders cannot be cancelled unless buyers and suppliers have reached agreement. If the item has been shipped, buyers usually need to compensate the suppliers losses occurred in shipping and refund can be issued after the return item is delivered.

What payment methods do you accept?

1. Paypal

   Payment is traceable. You can trace the status of your payment using your PayPal account. Payment does not require you to use your credit card online (you can transfer directly from your bank account).

2.Credit card

  We currently accept Visa, MasterCard, American Express and Discover credit card payments. Paying by credit card is safe, easy and convenient at Popbattery.co.uk.

How do I know my payment has been received?

We would inform you via email once we receive your payment. And you can login with your account on our website, check the order status on "Processing",which means that we have got your payment.

What are accepted shipping methods on Popbattery?

We currently accept UPS,Fedex,DHL,Royal Mail and HongKong Post.We will use one of these shipping methods to ship our products,it depends on which service has a shorter delivery time.If you prefer a special shipping method to the these methods,you need to inform us when you place an order.

What is the shipping cost?

The postage of Flat Rate is £6.89.If you choose a shipping method with Per Item,the postage per item will be £6.79 and the shipping cost will be multiplied by the number of items in an order that uses this shipping method.

Can I ship to an address other than my billing address?

Yes, you can just leave your shipping address in the fields when you place an order, and we will take this shipping address as the final one but disregard your billing address.

Can I come to your locations to pick up an item?

Unfortunately, we are not currently configured for individuals to come to our locations to pick up their orders. We are merely an office for processing the paperwork for these transactions.

When will my package ship?

• Shipping method indicates transit time only - please allow for processing time.
• Processing time is the amount of time it takes to review, verify and ship your order.
• Orders typically ship within 24 to 48 hours.
  

Who do I contact if I received the wrong item in an order?

If you believe you received the wrong item in an order, you should Email service@popbattery.co.uk to obtain an RMA (Return Merchandise Authorization) number.Should you in fact have received an incorrect item, we will ship the correct item and email you after we have ship it to you. We will also give you an RMA to ship the wrong item back.

How to extend laptop’s battery life?

• Turn off ports. Disabling unused ports and components, such as VGA, Ethernet, PCMCIA, USB, and yes, your wireless, too. You can do this through the Device Manager or by configuring a separate hardware profile.
• Create Power-Saving Hardware Profiles. Configure your laptop for the various scenarios in which you use it (on a plane, at the coffee shop, at the office, and so on). You can do this through the Hardware Profiles menu by right-clicking on My Computer and selecting Preferences or by using a freeware utility such as SparkleXP (for Windows XP users).
• Configure your display to turn off when not in use. This is different from just using a screensaver, because in many cases a screensaver still requires the display's backlight to be on. You can set the interval to turn the display off in Windows' Power Options—found in the Control Panel.
• Use a cooling pad when using a notebook computer on your lap.
• Avoid propping your laptop on a pillow, blanket, or other soft surface that can heat up.
• Clean your desk. It sounds strange, but if you have a dusty, dirty desk, that dust will get into the vents and clog the cooling fan. Once the dust is inside your laptop, it is much harder to remove. You can try blasting it out with canned air, but you run the risk of damaging internal components. You can also remove the vent and clean out the grit, but remember that taking apart your laptop can void the warranty. So clean your desk at least once a week, if not daily.
• Never store your laptop in a place where the air temperature exceeds 80 degrees Fahrenheit, such as a hot car or an outdoor patio.
• Consider taking your battery out when using your laptop plugged into AC power. Just make sure to keep the contacts clean. If you need to clean them, use rubbing alcohol.