Frequently Asked QuestionsHow to Order? Browse and search on our online store which show all the product description, sample price and different level discount price. Select your wanted product items, and if you wish to one or some product item, type a number in the quantity box which show on the product page, and then click "Add to Basket". ...more info How to cancel my order? Unpaid orders Order can’t be processed Order shipped What payment methods do you accept? 1. Paypal Payment is traceable. You can trace the status of your payment using your PayPal account. Payment does not require you to use your credit card online (you can transfer directly from your bank account). 2.Credit card We currently accept Visa, MasterCard, American Express and Discover credit card payments. Paying by credit card is safe, easy and convenient at Popbattery.co.uk. How do I know my payment has been received? We would inform you via email once we receive your payment. And you can login with your account on our website, check the order status on "Processing",which means that we have got your payment. What are accepted shipping methods on Popbattery? We currently accept UPS,Fedex,DHL,Royal Mail and HongKong Post.We will use one of these shipping methods to ship our products,it depends on which service has a shorter delivery time.If you prefer a special shipping method to the these methods,you need to inform us when you place an order. What is the shipping cost? The postage of Flat Rate is £6.89.If you choose a shipping method with Per Item,the postage per item will be £6.79 and the shipping cost will be multiplied by the number of items in an order that uses this shipping method. Can I ship to an address other than my billing address? Yes, you can just leave your shipping address in the fields when you place an order, and we will take this shipping address as the final one but disregard your billing address. Can I come to your locations to pick up an item? Unfortunately, we are not currently configured for individuals to come to our locations to pick up their orders. We are merely an office for processing the paperwork for these transactions. When will my package ship?
Who do I contact if I received the wrong item in an order? If you believe you received the wrong item in an order, you should Email service@popbattery.co.uk to obtain an RMA (Return Merchandise Authorization) number.Should you in fact have received an incorrect item, we will ship the correct item and email you after we have ship it to you. We will also give you an RMA to ship the wrong item back. How to extend laptop’s battery life?
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